Shipping policy
SHIPPING POLICY
Free Shipping (Australia-Wide)
We offer free shipping across Australia using trusted courier partners.
⚠️ Remote Areas:
Some remote locations in SA, NT, TAS, WA, NSW, and QLD may incur additional shipping charges.
If applicable:
- We will contact you after purchase
- You can choose to pay the fee or receive a full refund
Order Processing
- Orders are typically processed within 2–3 business days
- Delays may occur during high-demand periods
If an order is cancelled while in transit:
- The item must be returned before a refund is issued
Stock Availability
If an item becomes unavailable:
- We may offer a backorder option with an estimated arrival time
- If you choose not to wait, a full refund will be provided
Delivery Timeframes
Estimated delivery after dispatch:
- Melbourne, Sydney, Brisbane (Metro): 3–4 business days
- Adelaide (Metro): 5–8 business days
- Perth (Metro): 6–10 business days
- ACT, Regional NSW/VIC/QLD: 5–6 business days
- TAS, Regional SA/WA/NT: 10–14 business days
Delivery times are estimates only and may vary due to external factors.
Delivery Conditions
- No delivery to PO Boxes or parcel lockers
- Please provide a residential or business address
- If no one is available at delivery, re-delivery fees may apply
- We cannot guarantee specific delivery times or dates
- Deliveries are weekday only
International Shipping
Currently, El Magic Rugs ships within Australia only.